IT Technician I

You don't have to be an employee long before you understand the SSOE difference. It goes back to our history of reinventing ourselves for new markets, serious rates of growth year after year, and being ahead of the curve in technology. Those are the achievements of a company that rewards talent and effort in ways that mean the most to the individual.

When you work at SSOE, you work with the best and you're a part of something bigger than yourself. And providing the best possible workplace for our employees gives us a competitive advantage-helping us attract and retain top talent and drive better business results.

As part of our commitment to innovation, all team members will be trained on Microsoft Copilot and empowered to use it as a core tool in their everyday work.

The following duties are typical of the position but are not all encompassing. Responsibilities include those required to deliver quality service on schedule and within budget in a team environment.

• Set up workstations with computers and necessary peripheral devices such as monitors, mice, phone, etc.
• Install appropriate software and functions according to specifications.
• Provide orientation and guidance to users on how to operate computer equipment.
• Organize and schedule upgrades and maintenance without disrupting others’ work.
• Perform troubleshooting to diagnose and resolve problems, including repairing or replacing parts and debugging. Escalates problems of unusual complexity to senior level personnel for assistance.
• Maintain records/logs of repairs, fixes, and maintenance schedules.
• Performs network virus scanning as directed.
• Communicates system/technical concerns to senior IT staff.

Note:

This position is a permanent full-time remote role for US shifts, specifically from 6:00 PM to 3:00 AM IST.

What You Will Bring:

• Diploma in a field related to computers, Bachelor's degree preferred.
• Minimum 2 yrs exp in technical support.
• Basic knowledge of computer systems and prevailing office software required. Some experience in computer support or customer service required.

• Strong technical communication and client-facing skills.  
• Availability for after-hours emergency support and scheduled maintenance.

• Excellent communication and coordination skills.

Additional Perks Offered:

• A collaborative and supportive culture where you’re not just a number—you’re a critical and highly valued member of our team!
• Hybrid work module.
• As part of a multidisciplinary team, you will experience exciting projects from start to finish and interface directly with some of the most forward-thinking clients in the world.
• A mindset of continuous learning where you are encouraged to ask questions, bring fresh ideas to the table, and pursue your professional development goals.
• A diversity of market sectors, project types, and geographic locations that help insulate your career from economic ups and downs.
• A formal career path and real opportunities for advancement.
• A holistic approach to compensation and benefits that supports your physical and mental health, encourages work-life balance, and empowers your career advancement and financial success.

SSOE– The Best of Both Worlds

At SSOE, our growth trajectory allows us to offer the opportunities normally associated with a large firm while embracing the collaborative and supportive culture often found in smaller firms. As a member of the SSOE team, you will work on exciting and diverse projects for Fortune 100 clients around the globe, supported by the best technology for the task at hand. You will experience our employee-centric culture that strives to offer a healthy balance, flexible working arrangements, direct access to leadership at all levels, and a mindset of continuous learning. Once you experience the SSOE difference, you’ll understand the why behind our metrics:

• 28% - of our employees have been with SSOE for 10 years or more.
• 15% - percentage of employees with tenure exceeding 15 years. 
• 99% - our CEO’s approval rating on Glassdoor.
• 98% - portion of our clients who say they would recommend us to a colleague.