Shared Services Manager

SSOE Group is seeking a Shared Services Manager to join our growing team in Mumbai, India, supporting our strategic global delivery model.

As part of SSOE’s Global Workforce Optimization (GWO), you’ll work side-by-side with U.S. and international colleagues to deliver large, complex projects across advanced manufacturing, semiconductors, battery, solar, and other industrial markets. Our multidisciplinary team in India is fully embedded in project delivery—contributing technical expertise, innovation, and execution excellence throughout the project lifecycle—positioning SSOE as a global powerhouse within AEC.

Join SSOE and work on award-winning projects, with award-winning colleagues. SSOE is consistently recognized as a Great Place to Work and Top 25 firm in the US by Building Design + Construction, Engineering News-Record, and Consulting-Specifying Engineer. This role offers meaningful exposure to high-quality projects, cross-disciplinary collaboration, industry-leading best practices, and the opportunity to make a global impact—with the stability, support, and growth opportunities of an employee-owned firm.

As part of our commitment to innovation, all team members will be trained on Microsoft Copilot and empowered to use it as a core tool in their everyday work.

The following duties are typical of the position but are not all-encompassing. Responsibilities include those required to deliver quality service on schedule and within budget in a team environment.

Leadership & Operations Management

• Oversee day‑to‑day operations of the Billing, AR, AP, and Payroll shared services teams.
• Ensure timely and accurate processing of invoices, collections, vendor payments, employee payroll, and related financial transactions.
• Monitor workflow, adjust staffing needs, and maintain appropriate workload distribution.
• Establish, track, and report on KPIs across all functions.

Process Standardization & Optimization

• Develop and maintain standardized processes, policies, and documentation across Billing, AR, AP, and Payroll.
• Identify and lead improvement shared services initiatives, including automation opportunities (ERP enhancements).
• Implement best practices to improve accuracy, reduce cycle times, and enhance customer satisfaction.
• Partner with IT and other departments on system upgrades and process integrations.

Financial Accuracy, Controls & Compliance

• Ensure all transactions are processed in alignment with GAAP, internal controls, and company policies.
• Develop Rate Schedules for company and specific clients to optimize return. 
• Monitor and develop tools for proper cash control and forecasting. 
• Reviews General Ledger for balances and appropriateness. 
• Maintain robust controls related to billing accuracy, cash application, vendor setup, payroll processing, and approval workflows.
• Support internal and external audits, including documentation, reconciliations, and remediation plans.
• Oversee tax compliance related to payroll and vendor payments (e.g., W‑9/1099, garnishments, payroll tax filings).

Customer & Stakeholder Relations

• Serve as the primary point of contact for escalations related to billing issues, payment inquiries, payroll discrepancies, and process concerns.
• Collaborate with finance, HR, operations, and other business units to ensure alignment and service excellence.
• Communicate performance, improvement plans, and service delivery updates to leadership.

Team Leadership & Development

• Manage and develop a multi‑disciplinary shared services team across Billing, AR, AP, and Payroll.
• Set performance goals, conduct performance reviews, oversee training, and support career development.
• Ensure work teams are utilizing AI to enhance productivity.
• Promote a culture of accountability, teamwork, problem solving, and continuous improvement.

Note:

This position is a permanent full-time remote role to align with US (EST) work timings, specifically from 6:00 PM to 3:00 AM IST.

In addition to competitive, market-based compensation, this role is eligible for a comprehensive total rewards package designed to support your career, well-being, and long-term success.

What we bring:

• Salary Range: 15 to 25 Lacs/year depending on location, education, experience, and any certifications directly related to the position. [This role is eligible for overtime or premium pay, employee-recognition programs, and additional annual incentive / discretionary bonuses, of which are based on company and individual performance and goals.]

• As an employee-owned firm, eligible employees also have the opportunity to participate in SSOE’s stock ownership program, providing an additional level of earning and investment. We offer ownership opportunities to all employees at the Associate level and above. (This Associate-level role will allow you an opportunity to become a shareholder of SSOE).  

• Benefits include health insurance, accidental death & disability, access to our Employee Assistance Program, and parental leave (paternity and maternity).
• SSOE contributes to statutory benefits programs that include gratuity and provident fund.

Additional Perks Offered:

Experience a collaborative, people-first culture where you’re not just a number—you’re a valued contributor.

• Enjoy work–life balance through flexible schedules, a hybrid / remote work environment, generous PTO, and paid holidays designed to support your well‑being. [This role is eligible for PTO carry-over, compensatory offs, leave donation, the possibility for international travel, and flextime shifts to choose from in order to lessen the burden of the rush-hour traffic in Mumbai.]
• Build direct relationships with leadership through regular access, open communication channels, and structured mentorship that supports both technical and professional growth.
• Engage in company‑funded, employee‑led clubs that strengthen connection, community, and cross‑team collaboration—creating a supportive workplace that extends beyond project work.
• Being part of a diverse team, you'll embark on thrilling projects from inception to completion and engage directly with some of the most innovative clients globally across industries and geographies—helping insulate your career from economic shifts while continuously building new skills.
• Embrace a culture of perpetual learning where curiosity is celebrated, innovative ideas are welcomed, educational achievement is monetarily awarded, and your career growth aspirations are fully supported with professional development, training, and resources you need to advance. [This role is eligible for educational, licensure, and certification reimbursement.]

Who We Need:

Required Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• 10+ years of experience in financial operations, shared services, or transactional finance (Billing, AR, AP, Payroll).
• 3+ years of leadership or supervisory experience.
• Strong understanding of ERP systems.
• Demonstrated ability to manage high‑volume, deadline‑driven transactional environments.
• Solid understanding of internal controls, financial compliance, and payroll regulations.

Preferred Qualifications:

• Certifications: CPP (Payroll), CMA, CPA, or similar credentials.
• Experience implementing or scaling a shared services model.
• Experience with Lean, Six Sigma, or continuous improvement methodologies.
• Experience with automation technologies.

Key Competencies:

• Strong leadership and team-building skills.
• Excellent analytical and problem‑solving ability.
• High attention to accuracy and detail.
• Strong communication and customer service mindset.
• Ability to manage competing priorities and deadlines.
• Comfort working with data, metrics, and process dashboards.

SSOE– The Best of Both Worlds

At SSOE, our growth allows us to offer the opportunities typically associated with a large global firm—diverse projects, advanced technology, and international clients—while maintaining the collaborative, supportive culture often found in smaller organizations.

As a member of the SSOE team, you will work on exciting and diverse projects for Fortune 100 clients around the globe. Once you experience the SSOE difference, you’ll understand why our people stay and grow with us.

• 1/4 - global employees recommended SSOE to a friend since 2024.
• 1/4 - of our employees have been with SSOE for 10 years or more.
• 4/5 - approval rating on Glassdoor.
• 9/10 - portion of our clients who say they would recommend us to a colleague.